Privacy Policy

Last updated: 13 July 2026

Summary: Coverly helps users store home contents records, photos, notes, receipts, replacement pricing information, and claim documentation. We collect and use information needed to provide, protect, and improve the service.

1. Who we are

Coverly is operated by Coverly Limited in New Zealand. Contact us at support@coverly.nz.

2. Information we collect

• Account information, such as your name, email address, login details, and subscription status.
• Property and inventory information, including rooms, items, descriptions, categories, quantities, values, notes, and claim-related information.
• Uploaded content, including photos, receipts, attachments, and other evidence files.
• Feature and AI usage information, processing status, technical logs, and diagnostics.
• Billing and subscription information processed through payment providers.
• Device, app, browser, IP address, performance, and security information.

3. How we use information

• Provide and administer Coverly.
• Create, store, search, update, and export your inventory.
• Process AI-assisted scans, voice assistance, replacement pricing, and Claim Packs.
• Manage subscriptions, purchases, access, and entitlements.
• Improve reliability, performance, security, and user experience.
• Provide support and respond to privacy or legal requests.
• Meet legal, tax, accounting, fraud-prevention, and compliance obligations.

4. AI processing

Coverly may send photos, descriptions, voice transcripts, or related content to AI providers to perform features such as item detection, descriptions, voice-assisted updates, and replacement pricing. AI output can be inaccurate and should be reviewed by you.

5. Payments

Payments may be processed by app stores and third-party payment providers. Coverly does not store full payment-card numbers. Those providers process transactions under their own terms and privacy policies.

6. Storage and security

We use reasonable technical and organisational safeguards. No system is completely secure. You are responsible for protecting your account credentials.

7. Sharing information

We may share information with service providers supporting hosting, databases, storage, analytics, AI, email, customer support, payments, and app infrastructure. We may also disclose information where required by law, to protect rights and safety, or during a business transfer.

8. International processing

Coverly and its providers may process information in New Zealand and other countries. We use provider commitments and safeguards where appropriate.

9. Retention

We retain account and inventory information while your account is active or as needed to provide the service. Limited records may be retained for legal, tax, accounting, security, fraud-prevention, dispute-resolution, backup, or compliance purposes.

10. Your rights

You may request access, correction, export, or deletion of your personal information by contacting support@coverly.nz. Some requests may be limited by legal, security, technical, or operational requirements.

11. Account deletion

See coverly.nz/account-deletion or email support.

12. Children

Coverly is not intended for children under 13. Contact us if you believe a child has provided personal information.

13. Changes

We may update this policy. The current version and revised date will appear on this page.