CoverlyAccount and data deletion
You can request deletion of your Coverly account and associated app data.
How to request deletion
Email support@coverly.nz from the address used for your Coverly account. Use the subject Account deletion request and include any information that helps us identify the account.
What is deleted
Where technically and legally possible, we delete or anonymise your profile, properties, rooms, inventory items, uploaded photos, receipts, attachments, evidence files, Claim Pack records, and app usage records no longer required to operate or protect the service.
Information we may retain
Limited information may be retained where necessary for legal, security, fraud-prevention, tax, accounting, dispute-resolution, backup, or compliance purposes.
Delete specific data
You may request deletion of particular rooms, items, files, photos, evidence, or claim records without deleting the whole account. Describe what you want removed in an email to support.
Processing time
We aim to complete requests within 30 days. We may contact you to verify your identity or clarify the request.
In the app
Where available, you can also start an account deletion request from Coverly's account or support area.